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Policies at Sanddollarpooch

Because We Care

We founded Sanddollarpooch with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

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Product Care

Colours of rope, trimmings and hardware can fade or discolour when exposed to sun or saltwater.
Regular cleaning with mild soapy water recommended. Dry thoroughly before next use. Apply a few drops of WD-40 or similar lubricant on hardware only to maintain function and look longer.

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Returns and Refunds

Buy with Confidence

All our products are individually handmade with much love and a high level of care. They can vary slightly in appearance or length advertised.

Please note that items can not be returned or refunded unless there has been a manufacturing fault. In this case we are happy to provide exchange for an item of the same value.